Refund policy advance nanotech wellness
# Refund & Return Policy
for Advance Nanotech Wellness
*Effective From:* 09 May 2026
At Advance Nanotech Wellness, we always try to provide quality products and services to our customers. If you face any issue with your order, please read our refund and return policy carefully.
## 1. When Refund Can Be Requested
A refund or replacement may be considered in the following cases:
* Product received in damaged condition
* Wrong product delivered
* Product missing in the package
* Order cancelled before shipping
* Product found expired or defective
Customers should inform us within *7 days of delivery* for any refund or return request.
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## 2. Products Not Eligible for Refund
Refunds will not be applicable for:
* Opened or used products
* Personalized or customized items
* Digital wellness reports or consultation services after delivery
* Genetic test reports or downloadable content once shared
* Orders delayed because of incorrect address or courier issues
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## 3. How to Request a Refund
To apply for a refund or return, customers need to share:
* Order or invoice number
* Name and mobile number
* Reason for refund request
* Photo/video proof if the product is damaged
Our team will review the request and provide further instructions.
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## 4. Refund Processing Time
* Approved refunds are generally processed within *7 to 14 working days*.
* Refund amount will be transferred to the original payment method.
* For Cash on Delivery orders, bank account details may be required.
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## 5. Order Cancellation
* Orders can be cancelled before dispatch without extra charges.
* Once the order has been shipped, cancellation charges or courier charges may apply.
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## 6. Replacement Policy
We may provide product replacement instead of refund if:
* Product is damaged during delivery
* Wrong item is sent
* Manufacturing defect is found
Replacement requests should be raised within *48 hours of receiving the order*.
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## 7. Shipping Charges
Shipping charges are usually non-refundable unless the mistake happened from our side.
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## 8. Contact Information
For any refund, return, or cancellation support, contact:
*Advance Nanotech Wellness*
Email: [ayurtechinnovations25@gmail.com](mailto:ayurtechinnovations25@gmail.com)
Phone: +91-8307398912
Address: Rewari, Haryana, India
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Advance Nanotech Wellness may update or change this policy anytime whenever required.